JOB ALERT: Network Operations Technical Support

Glenn Richards is a Life Member of Bentleigh FNC and is looking for people interested in a career in Network & IT. Telstra is on a recruitment drive, you can see more details about the role here: https://careers.telstra.com/jobs/jr-10017985/network-operations-technical-support/

If anyone is ready to start their career with Telstra, please send through your resume to: info@bentleighfnc.com


 

Network Operations Technical Support

At Telstra, we’re all about helping our customers connect: faster, better and smarter. And that’s where you come in, to help us realise our vision to build a connected future so everyone can thrive. Join our Networks team Working with one of the most advanced networks in the world, our Network Operations team uses the latest, most cutting-edge technologies to maintain our network 24x7, 365 days a year. We’re actively involved in many new technological developments on a huge scale to benefit our customers. And, that's where you come in, as we look to expand our talented team. The role with us As a Technical Support Specialist in Network Operations, you’ll play an important role in supporting our world-class IT systems, networks and facilities. Key responsibilities:

  • Incident management and network operations support for Telstra and our business and enterprise customers

  • Provide technical support in the detection, investigation, and rectification of incidents in the operation and maintenance of both our customer networks and Telstra's internal network

  • Deliver end-to-end service restoration through compliant and prescribed standards and service level agreements

  • Provide skilled and effective customer assurance communications over the phone and/or via email and ticket updates

We’re recruiting multiple positions for this role, in a combination of 24/7 roster work and/or working across extended business hours. What you’ll bring This is a unique opportunity to join us, as we grow our Network Operations team to support our customer and client groups. The role will be a great fit for recent graduates who have a Technical Certificate/ Diploma or IT-degree level qualification. You’ll be curious, and have a genuine interest in learning, and working across technologies such as Mobility, Power and Facilities, IP Networks and Cloud, Media and Digital Assurance. Why Telstra? It's no secret we expect a lot from you. In return, we offer ongoing training and su